What the guarantee covers
Manufacturing faults
A part fails through no fault of yours: a seam that gives way, padding that collapses, a fixing that won't hold.
Structural & mechanical failure
Something stops working as it should: a rocker runner that loosens, a reclining mechanism that jams, a frame that weakens.
Not as described
Your chair arrives missing a feature it was sold with, or not matching what you ordered.
Peace of mind
How to make a claim
Get in touch
Email us with your order number, a short description of the issue, and a photo or quick video if you can. The more detail, the faster we can help.
We look into it
Our UK team reviews your claim and gets back to you quickly, usually within one working day, with the next step.
We put it right
Depending on the issue, we'll send a replacement part or replace the chair entirely. Sorted with as little fuss as possible.
Common questions
What's the guarantee period?
What's the guarantee period?
Every Swaywell chair is covered for 2 years from the date of purchase.
Do I need to register my chair?
Do I need to register my chair?
No. The guarantee is automatic when you buy from Swaywell. No forms, no deadlines.
What isn't covered?
What isn't covered?
Normal wear and tear, accidental damage, stains and misuse aren't covered. The guarantee is there for faults in materials and workmanship.
How long does a claim take?
How long does a claim take?
We aim to reply within one working day and resolve most claims quickly. Timing can vary depending on the issue and whether a replacement part is needed.
