Orders are dispatched quickly, with delivery in 5–8 working days. You'll get a tracking link by email and text as soon as it's on its way. If it hasn't arrived within that time, just get in touch, we'll chase it for you.

Delivery is free on every UK order. No minimum spend, no fees added at checkout.

Yes. As soon as your order ships, we'll email and text you a tracking number so you can follow it every step of the way.

The courier will attempt redelivery or leave it at a safe local pickup point — details will be in your tracking updates. If anything goes wrong, contact us and we'll sort it.

If a parcel looks damaged on arrival, refuse it if you can, and contact us straight away at swaywell.support@gmail.com. We'll arrange a replacement right away.